Site's Policy

By using the website, you declare that you have been informed of all the information necessary to use the website and/or the information services and content provided on the website and/or through it.

In addition to the above, you undertake that you will not do one or more of the following:

Uploading, sending or transmitting any material containing any type of computer virus or any other computer code, designed to destroy, interfere with or limit the use of any of the computers, servers, material and/or software used by the website owner.

Distributing spam to the site's servers or flooding them with any other mail.

Violation in any way of copyrights, trademarks and/or any other right found on this website.

Placing the website, or any part of it, within the framework of another website, or as part of another website, without the prior written consent of the owner of the website.

Using the website for any purpose that is illegal and/or offensive.

Making a purchase on the website is possible for any person who has the legal qualifications to do so in accordance with the conditions in the jurisdiction applicable to him and is the owner of a valid e-mail address.

If you are a resident of Israel under the age of 18 or who needs permission from a third party in order to perform a legal action, you declare and confirm that you have received the consent of your parents and/or guardian and/or any third party as mentioned above to perform an action on the website.

Placing an order will be done through the online purchase options on the website or by telephone purchase according to the contact details detailed on the website.

In the online store on the site you can choose a product, get an impression of the specifications regarding the components from which it is made, its features, color, size and price. You can change the desired quantities in the order, add and subtract items from the shopping cart at any time until the order is finished and confirmed at the checkout and receiving the confirmation of its reception in the system.

1. If you are interested in ordering a customized product that does not appear on the website, please contact the owner of the website to check the feasibility of ordering. The owner of the site does not undertake to prepare products according to order and customized.

Please note that receiving the order details in the system does not constitute an obligation on behalf of the website owner to deliver the ordered products, but only indicates that the order details have been received and the order handling process has begun.

In cases where the website owner is unable to deliver the order, the customer will be notified.

The delivery of the products is subject to their availability in stock. The website owner does not undertake to keep a minimum inventory or maintain a constant supply of products.

The website owner may set a minimum payment threshold for making a purchase and/or limit the number of units of each product that can be purchased.

In order for the website owner to be able to fulfill your order, the order must be received and recorded in a proper and orderly manner, when it contains all the details required for delivery and the method of payment.

The payment for the order will be shown in Israeli currency only and will include the price of the product, VAT according to any law, and any additional shipping fees.

The owner of the website reserves the right to change the prices at any time at its sole discretion, including notification of promotions and discounts, benefits or the use of various types of coupons. The benefits granted from the coupon will be detailed on the coupon itself. The owner of the website may allow, change or terminate any benefit at its sole discretion and without the need to provide advance notice.

The determining price is the price that appears on the website at the time of payment.

Product availability as well as prices may be updated from time to time. If the purchase is not completed, the website owner does not undertake to keep the shopping basket and/or the original price until the purchase is completed at a later date.

1. Payment on the site will be made in advance by means of a valid credit card that can be settled by Visa, Israel Card or Mastercard.

With a telephone purchase, you can also receive details for payment in money transfer applications of the "Paybox" or "Bit" type. For your information, payment through money transfer applications is subject to the sole discretion of the website owner. In the event that it is not possible to make a payment through the aforementioned money transfer applications, the payment must be made through a credit card, and the customer will not have any claim or claim against the website owner in connection with this.

In the case of a telephone payment for an order placed on the website, it will be clarified that the owner of the website does not undertake to keep the order in the time period between its execution on the website and the actual payment.

Completion of the transaction is conditional on receiving the approval of the payment transfer company for the execution of the charge. If the transfer of payment is not confirmed as stated, the order will be considered canceled and the website owner will not be under any liability towards the orderer.

At the end of the purchase process on the website, an e-mail will be sent to the e-mail address you entered during the purchase process, with a confirmation of the transaction and the order details. From the moment you have received the aforementioned e-mail, the transaction cannot be changed or canceled except subject to the provisions of Chapter 5 below.

The website owner and/or anyone on her behalf will not bear any responsibility for any unauthorized use, misuse, illegal use and/or fraudulent use by a third party of the payment method used to place an order.

For the avoidance of doubt, ordering the product includes only its packaging and sending it to the customer.

The website owner does her best to handle orders in the shortest possible time. The processing time for an order for a product in stock is up to seven business days after the day it is completed on the website.

1. In cases where the requested product is not in stock there may be delays.

2. In the case of products prepared according to a personal order and/or products prepared to order, the processing time for the order may change, please contact the website owner to find out the details.

Products purchased on the site will be delivered to the destinations defined by the companies that actually make the delivery. The definition of these destinations is not under the control of the website owner and in the event that the delivery address is not in the list of destinations mentioned above, the website owner will not be obliged to provide the delivery.

The product will be delivered in one of the following ways, according to the customer's choice when making the purchase on the website:

1. Shipping via a courier company; or

2. Through self-collection from Einav St. 8 Rehovot, by prior arrangement only.

Please note that shipping fees may vary depending on considerations such as package weight, transaction price, choice of delivery channel and delivery destination.

Delivery of the customer's details at the time of ordering is not mandatory, but failure to provide details may not allow the completion of the order. The website owner will not use these details except in accordance with the privacy policy as detailed in chapter 9 below.

The customer is responsible for the correctness of the delivery address information.

When delivering the products, you may be asked to present an ID in order to verify the delivery details or to confirm receipt of the delivery with your signature. For your information, refusal to cooperate with the requests of the courier or the owner of the website may result in the non-delivery of the order. In such a case, the website owner will not have any responsibility and the customer will not have any claim and/or claim against the website owner, and the provisions of section 4.7 below will apply regarding charging the return shipping fees.

If when placing the order you provide incorrect identification information, we cannot guarantee that the products will reach you. In the event that the products are returned to the owner of the website due to incorrect information you provided or due to non-collection of the shipment, you will be charged for the handling and return shipping fees. Please make sure to fill in accurate, complete and up-to-date details.

Please note: if you ordered to a business address, please indicate the company name next to the orderer's name.

The products are sent through external companies, and in accordance with the policies of these companies, and it should be emphasized that the delivery times cannot be controlled by the website owner and are not under her control, and you declare that you will not have any claim against the website owner due to disruptions in delivery through these companies.

The owner of the website or anyone on its behalf will not bear any responsibility for delays in the delivery of the products as a result of events beyond its control, such as strikes or shutdowns, malfunctions in the computer system, malfunctions in the delivery service, closures, local or national traffic restrictions by virtue of a government decision or legislation, acts of hostilities and/or force majeure . In these cases, the website owner may notify the cancellation of the order and cancel the customer's charge.

If you wish to cancel a purchase transaction, you must notify the owner of the site as soon as possible through a message on the WhatsApp application or through the contact form on the website, indicate the reason for the cancellation and verify the purchase details as required by the owner of the site. Verbal notification Response in a written message and the deadline for the matter The calculation of the cancellation period will be the date of the aforementioned written notification.

The right to cancel a transaction is the right of the customer who ordered only, even if the shipment was intended for another recipient.

The website owner reserves the right to cancel the purchase at any time, by notifying the customer and providing a refund to the customer.

It is the customer's responsibility to check the product as soon as it is received, and to notify the website owner of any defect or discrepancy in the product.

Cancellation of a transaction due to incompatibility or defect in the product will be allowed within fourteen (14) days from the date of delivery to the customer, under the following conditions:

1. Presentation of proof of purchase indicating the purchase of the product and the date of purchase;

2. The product was returned to the website owner intact, in its original packaging and without being used;

3. The defect is a defect that existed in the product when it arrived at the customer and was not caused by its use.
   

Cancellation of a transaction due to the customer's regret will be allowed within fourteen (14) days from the date of delivery to the customer, under the following conditions:

1. The product was returned in good condition, in its original packaging and without being used;

2. Presentation of proof of purchase indicating the purchase of the product and the date of purchase;
   

For the avoidance of doubt, in the following cases a transaction cancellation notice will not be received and no refund will be given:

1. For canceling a transaction of a product that is not in its original packaging or that has already been used.

2. For canceling a transaction of a product whose price does not exceed NIS 50.

3. In respect of a product that has been custom-made or according to the customer's special order.

4. For a lost product with a short shelf life.
   

For the avoidance of doubt, due to the lack of ability to ensure that soaps are kept in proper conditions at the customer's place in a way that allows for their reuse, the return of soaps will not be possible and no refund will be given for canceling a transaction for the purchase of soaps on the site.

When returning a product according to section 5.6 above, 5% of the total transaction or NIS 100, whichever is lower, will be deducted as a cancellation fee. For the avoidance of doubt, the aforementioned cancellation fee will also be deducted in the event that the cancellation of the transaction is made before the product arrives at the customer.

The customer is responsible for returning the product to the website owner, including the costs involved.

A refund due to cancellation of a transaction will be made to the means of payment from which the purchase was made according to any law and according to the deadlines of the credit company. For the avoidance of doubt, the refund will be made according to the actual payment.

In addition to the cancellation fee as indicated in section 5.9 above, the website owner may collect from a customer who canceled a credit transaction a credit transaction cancellation fee in the amount of the cancellation fee that is collected from the website owner by the credit company.

If you wish to replace the returned product with another product, subject to the return of the purchased product in accordance with the conditions of Sections 5.5 or 5.6 above, you are requested to contact the website owner and check the possibility of replacement.

The right to return a product is subject to additional stipulations as stated in Section 14C of the Consumer Protection Law, 5571-1981.

The product images on the website are for illustration purposes only. There may be color and texture differences between the appearance of the products on an electronic monitor and their appearance in the product itself.

The products offered for sale on the site are products that were completely handmade by the owner of the site.

The website owner does not provide a warranty for the products. The customer has the full and exclusive responsibility to ensure that the ordered product is suitable for his needs, including the adjustment of the components of the products intended for contact with the skin. For your information, the products offered for sale on the site have not been submitted for approval by the Ministry of Health.

The owner of the website will not be held responsible in any case of indirect damage caused by the use of the product provided by her, including as a result of allergies, skin redness, the appearance of skin lesions, the appearance or non-appearance of skin changes as a result of using the products offered for sale on the website, etc. The offered soaps For sale on the site are intended for external use only, and the use of soaps in the eye area should be avoided. In case of known sensitivities, contact the attending physician and consult him before purchasing the product.

The owner of the site will not be held responsible for damages caused as a result of use other than the reasonable use of its products.

In any case, the website owner will not be held responsible for a higher rate than the price paid by the customer.

The website owner makes every effort to ensure that the information presented on the website is updated, accurate and complete. At the same time, there may be typographical errors in the information on the website or it may not be updated.

It is hereby clarified that the information appearing on the website is general informative information only, and does not constitute medical, cosmetic, pre-medical, etc. advice.

It is hereby clarified that the owner of the website is not responsible for any action taken by the user of the website and/or any interpretation given by the user to the information found on the website. Every action of the user is at his sole responsibility, including contacting external professionals whose names have been mentioned on the website and the user waives in advance any claim and/or demand against the owner of the website for any matter related to his reliance on the information on the website.

The owner of the website will not be held responsible for illegal activity that will be carried out by the users of the website and/or illegal activity that will be carried out through those pretending to be users of the website. In any case, the owner of the website will not be held responsible for any actions that were carried out through parties that are not under its full control.

The site may include links to third party sites or properties, including through advertisements, images or information. It is possible that the information on the website will include content from third parties that are not controlled and/or related to the owner of the website. For the avoidance of doubt, the website owner will not be responsible in any way for the correctness of the above links, for the information that appears in them, for the content presented in them, for the services offered within these websites, their privacy policies and/or the way the websites are managed. The above.

For the avoidance of doubt, the presence of external links on the website does not constitute a recommendation on behalf of the website owner in relation to the content, services or products offered in these links.

The user undertakes to indemnify the owner of the site for any claim, demand, damage, loss, loss of profit, payment or expense caused to it due to the violation of these terms of use and/or the violation of the law and/or defending against a claim and/or filing a claim and/or any demand to be raised by a third party, including the costs of attorneys' fees and legal expenses.

Without prejudice to the generality of the above, the user shall pay the amounts of damage resulting from his responsibility as stated above, as soon as he is required to do so in writing by the website owner.

Any provision of information by the users of the site is done out of their free will and their full consent to the provision of such information. The user waives any claim against the website owner regarding the violation of his privacy rights.

The owner of the website makes a reasonable effort to maintain the confidentiality of the users' information on the website, the content and information transmitted by the users while using the website, as well as information collected about the users while browsing the website ("User Information"), which may include the pages on the website in which you visited, the duration of viewing each page, your geographic location and the data of the Internet address through which you browsed the site, etc.

The owner of the website may use the user's information for the purpose of providing the best customer service, including charging the user's payment method to complete a purchase on the website, contacting the user, sending direct mail to the user, transferring the user's information to the delivery company for the purpose of delivering the order and for any other purpose subject to any law.

In addition, the website owner will be allowed to use information about users for internal purposes only, such as analyzing aggregate information regarding purchasing patterns and behavior of users and/or suppliers, and for the purposes of investigating complaints and/or reviews as well as for marketing purposes including through cookies, a Facebook pixel, Google Analytics and more.

"Cookies" files are files created by the device from which you accessed the website that include information about your browsing patterns on the website. Any user can reconfigure his browser so that he refuses all cookies or warns about cookies that are sent to him.

Subject to the above, the owner of the site will not transfer these details to other parties, except in cases where the user has performed illegal actions on the site and/or an attempt has been made to perform such actions and/or in cases where the user has violated the terms of use and/or in cases where a judicial order is received instructing to provide the user's details and/or in any dispute that will take place between the user and the website owner.

The owner of the website makes a reasonable effort to secure the information containing the details of the users of the website with the technological means at her disposal. At the same time, the website owner cannot guarantee complete resilience against the intrusion of third parties into the information stored in the website owner's accounts - accounts located on cloud information servers of external storage providers and/or on the website owner's computers. In the aforementioned case, the user will not have any claim, demand or claim against the website owner.

If you believe that information appearing on the website violates your privacy, please contact the owner of the website.

The website owner may, in accordance with her sole discretion, allow website surfers to add public comments to articles published from time to time on the website.

The owner of the website does not check the veracity and reliability of the content of the comments published on the website, and is not responsible for any inaccuracy, error, inconsistency or wrong information that appears in these comments.

The owner of the website will not be responsible for any direct and/or indirect damage caused to the users of the website as a result of viewing and/or relying on the comments published on the website.

The user declares that he is clear and aware that the comments written and published by the website owner will be public and visible to all.

The website owner reserves the right not to publish and/or delete comments that include offensive language and/or violation of the proprietary rights of others, including copyright and/or material that may harm the public's feelings and/or illegal material including defamation, invasion of privacy or misleading consumer.

It is known and agreed upon by the users of the website that the owner of the website may remove and/or not publish comments in their entirety or in part at her sole discretion and without the need to inform the writer of the comment.

The owner of the website owns the intellectual property rights, including copyrights to the website and the content contained therein, except for parts of the website where the website owner is authorized under a license and/or agreement to design them. The copyrights will include, among others, the graphic design of the website, the structure of the website, The components of the site, the images and texts appearing on the site and the name of the site.

The contents and products appearing on the website are intended for private and personal use only and any commercial use of them without obtaining the prior written consent of the owner of the website is prohibited.

Do not copy, publish, distribute, reproduce, modify, process, sell, display publicly, in its entirety and/or any part of the website and/or the contents appearing on it and/or do any action, directly or indirectly, that constitutes a violation or damage to the intellectual property of the owner the website, without obtaining the prior written consent of the owner of the website.

The owner of the website may assign its rights and/or obligations according to these regulations, in whole or in part, to any third party, at its sole discretion and without the need for prior notice, including partial, repeated and additional transfers, including the transfer of ownership of the website to a third party, and this to the extent that The user's rights will be violated and everything is subject to the provisions of this agreement.

The website user is not authorized to delegate his rights and/or obligations to any party without the consent of the website owner and/or any party authorized on her behalf expressly in advance in writing.

The law applicable to the regulations, to the execution of the order and to any other use of this website is Israeli law only. Jurisdiction for any matter and dispute is given to the competent courts in the Central District only.

Any delay or avoidance of the website owner in exercising a right to which she is entitled in accordance with what is stated in these regulations shall not be considered a waiver of this right.

The owner of the site has set herself the goal of providing an optimal browsing experience for all surfers, wherever they are.

Notwithstanding the above, it is possible that certain pages on the site have not yet been accessed or that an adequate technological solution has not yet been found for them. If you encounter such a situation, you are invited to bring the matter to the attention of the website owner. The website owner regrets the inconvenience that may be caused as a result and continues her efforts to improve accessibility and browsing quality out of a sincere and genuine commitment to the entire surfing community.

You can contact the owner of the site according to the contact details that appear on the site, and also directly here in the link.

If you are not satisfied with any part of the website or with one of the terms of these regulations, please write to us and we will consider your request with due attention.